Privacy Policy

Introduction

This Privacy Policy explains how MediFlex Wellness Cyprus Ltd (“MediFlex”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visit our website or contact us. We are committed to handling your information responsibly and in line with applicable Cyprus and EU data protection law, including GDPR-style data protection principles.

Who we are

MediFlex Wellness Cyprus Ltd is a Cyprus-based wellness and mobility-care information brand. We provide general wellness information about everyday movement comfort and active living. We act as the data controller for personal data processed through this website.

Contact details

If you have any questions about this Privacy Policy or your personal data, you can reach us at:

• MediFlex Wellness Cyprus Ltd
• 28 Arch. Makarios III Avenue, Office 204, 1065 Nicosia, Cyprus
• Phone: +357 22 041 876
• Email: support@mediflexwellness.cy
• Business hours: Monday–Friday, 09:00–18:00 EET

What personal data we collect

We aim to collect only the data we genuinely need. Depending on how you interact with us, this may include:

• Contact information you provide through our forms or by email, such as your full name, email address and phone number.
• Message content, including the topic you select and the details you choose to share with us.
• Technical information, such as basic device or browser information and, where enabled, limited usage information collected by essential or privacy-respecting analytics technologies.

We do not ask you to share sensitive health information through this website, and we encourage you not to send medical details, as we are an information brand and cannot provide medical advice.

How we collect data

We collect personal data when you:

• Complete and submit a contact or message form on our website.
• Email us or call us directly using the details above.
• Interact with our website, where essential cookies or, if enabled, privacy-respecting analytics may collect limited technical information.

Why we use personal data

We use personal data to:

• Respond to your enquiries, requests and messages.
• Provide customer support, including questions about orders, returns or privacy.
• Maintain, secure and improve our website.
• Comply with our legal and regulatory obligations.

Legal bases for processing

We rely on the following legal bases, consistent with GDPR-style principles:

• Consent — for example, when you submit a contact form and confirm you agree to our processing your information, or when you enable optional analytics.
• Legitimate interests — to operate, secure and improve our website and respond to enquiries, balanced against your rights and freedoms.
• Legal obligation — where we must process data to comply with applicable law.
• Performance of a contract — where processing is necessary to handle an order or request you have made.

Contact form data

When you use a form on our website, we process the information you submit solely to respond to your request. A consent checkbox confirms your agreement to this processing. You can withdraw your consent or ask us to delete your enquiry data at any time by contacting us using the details above.

Cookies and analytics

Our website uses essential cookies that are necessary for the site to function and to remember your cookie preferences. We may also use privacy-respecting analytics only if you enable them through our cookie notice. We do not claim to use any specific third-party analytics service unless and until such a service is actually enabled and disclosed.

You can manage your preferences at any time through the cookie notice on our website. Disabling optional analytics will not affect the core functionality of the site.

Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, or as required to meet legal, accounting or reporting obligations. Enquiry and contact data is generally retained for a limited period sufficient to resolve your request and keep a reasonable record, after which it is deleted or anonymised.

Sharing of personal data

We do not sell your personal data. We may share limited data with trusted service providers who help us operate our website and support functions (for example, hosting or email providers), strictly under appropriate confidentiality and data protection terms. We may also disclose data where required by law or to protect our legal rights.

International transfers

Where personal data is transferred outside the European Economic Area, we take steps to ensure an appropriate level of protection, such as relying on adequacy decisions or appropriate safeguards consistent with GDPR-style requirements.

Data security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. While no method of transmission or storage is completely secure, we work to safeguard your information appropriately.

User rights under GDPR-style data protection principles

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances.
• Restrict processing of your data in certain circumstances.
• Object to processing based on legitimate interests.
• Data portability — to receive certain data in a structured, commonly used format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the relevant data protection authority in Cyprus.

How to contact us about privacy

To exercise any of your rights or to ask a question about this policy, please contact us at support@mediflexwellness.cy or by post at MediFlex Wellness Cyprus Ltd, 28 Arch. Makarios III Avenue, Office 204, 1065 Nicosia, Cyprus. We aim to respond to privacy requests within a reasonable timeframe, typically within 1–2 business days for an initial acknowledgement.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.